For the second installment in our Days of Delight series, we’re decking the halls with features and updates designed to support a high-performance culture for GTM teams of all shapes and sizes.
Every revenue team wants to hit its numbers, but it’s rarely done without extremely motivated sellers and a strong culture of accountability. Ambition makes this a reality by giving frontline managers the tools to drive rep productivity, keep morale and competitive spirit high, and make performance the name of the game.
Here, we’ll highlight a few recent updates that support a high-performance culture for revenue teams, including enhancements to check-ins, goals, challenges, and more.
Request Reopen Check-Ins
For Ambition users, 1:1 check-ins are manager-rep meetings that can be created for a single user and either scheduled or completed live. If needed, these check-ins can be tied to an existing coaching program to ensure that all coaching data is tracked properly.
In some cases, a rep may want to reopen an expired 1:1 check-in—for example, if they were out of office on the date the check-in was due. In this instance, reopening the check-in allows the rep to fill it out and submit it without being “penalized” for missing the initial due date. There may be other cases where a rep wants to add additional answers or finish their responses to an agenda that expired before they completed it.
To support these use cases, employees now have an option to select “reopen my check-in” within the action menu. This triggers an email to the rep’s manager notifying them of the request. If appropriate, the manager can then reopen the check-in. Once approved, the employee will receive an email letting them know the check-in has been reopened and what the new due date is.
Update Manual Entry Goals
In Ambition, a “goal” is a specific milestone or threshold that individual reps or groups of reps work toward. Making important individual or team goals widely visible in Ambition helps keep reps focused by visualizing how each activity moves them closer to success.
Now, managers have the ability to edit progress toward a manually input goal after the goal’s end date has passed. Previously, a goal that had been input manually would be locked and progress could not be edited after the set end date. So, for example, if your company has a reconciliation period at the end of the month or quarter and won’t know the true numbers for that time period until after the challenge has ended, the ability to manually update progress toward goals allows you to input the appropriate data after the fact.
With this update, an “edit goal progress” button is available to make any manual adjustments to progress even after the goal’s end date has passed.
Increased Metric Limits in Competitions
In Ambition, a Challenge is a head-to-head competition between users or groups of users (what’s often called a spiff on revenue teams). When creating competitions, managers can assign points, choose competitors, determine a time frame, and, now, select up to eight metrics to include.
Previously, Challenges were limited to five metrics. With the increased limit, managers have the ability to make more robust competitions that keep teams highly engaged.
Reprocess Challenges
In instances when crucial data for a challenge (like bookings or deals closed that took additional time to process) is updated after the challenge has finished, managers now have the ability to reprocess the challenge to reflect the changes.
Reprocessing a challenge will take into account all changes that have happened since the challenge ended, like changes in metric values, changes on the team, and any updated out of office records. In this event, the challenge is reprocessed against the original competition timeframe and reconciles any values that might have changed. It’s important to reprocess with care—reprocessing a challenge overwrites the original results and prize winners, and new “competition ended” emails will be sent to participants with the updated results.
Support Vimeo Links as Anthems
In Ambition, an anthem is a personally selected video clip that plays to recognize a rep at a key moment. For example, a rep’s anthem will play on an Ambition TV when they’ve reached a company-defined milestone or workflow threshold, or will play on the in-product leaderboard for anyone in the top three.
Where Ambition anthems previously supported Youtube videos, reps are now able to select Vimeo videos for their anthem as well. For either source, a rep can select the specific timestamp where the video will begin playing for their anthem.
Templates in Managed Coaching Programs
Some organizations opt to use managed programs for their revenue teams, which allows different teams to use a centrally managed coaching program. These programs are great for sales enablement and leadership, promoting top-down alignment and consistency, and ensuring compliance. Any changes made to the managed program cascade down through each associated check-in, ensuring uniformity among managers and their teams.
Now, organizations that want to create coaching programs that align with their business’s methodologies can set them up as templates for managers to access. This new capability reinforces speed to deployment and promotes top-town consistency and alignment.
To see any of these updates in action, schedule a personalized demo with our team.
And stay tuned for the third and final Days of Delight roundup coming next week.
